Are you an experienced Sales Account Manager with 3 to 5 years of proven success in the Kuwait market? Do you excel in maintaining client relationships and have a background in hardware and software maintenance contracts? If so, we want you to join our team!

🔹 Position: Sales Account Manager

🔹 Location: Kuwait

🔹 Language: Arabic/English proficiency required

🔹 Experience: 3-5 years in sales, specializing in maintenance contracts for hardware and software

Key Responsibilities:

- Develop and implement sales strategies to drive maintenance contract sales in the Kuwait market.

- Cultivate and maintain strong relationships with clients to ensure customer satisfaction and retention.

- Collaborate with internal teams to deliver exceptional service and meet client needs.

- Achieve sales targets and goals set by the company.

Requirements:

- 3 to 5 years of experience in sales, specifically in maintenance contracts for hardware and software.

- Proficiency in Arabic and English languages.

- Valid driving license.

- Excellent communication and negotiation skills.

- Ability to work independently and as part of a team.

- Strong understanding of the Kuwait market and business practices.

If you are a results-driven professional with a proven track record in sales and maintenance contracts, we want to hear from you! Join us in an exciting opportunity to grow your career and make a difference in the technology industry.

JOB PURPOSE / ROLE:

• The candidate will be responsible for development, support, implementation, troubleshooting, maintenance  and documentation of the assigned application 

• The candidate will play an active role in planning, application development, testing and implementation.

• The candidate will adopt the industry’s best practices and technologies required for Enterprise application environments in regard to the assigned applications. 

KEY RESPONSIBILITIES:

• Effectively manages and develops applications and services in support of the strategic and operational business requirements of the organization and its customers. 

• Ensures the security and optimum performance of the assigned applications.

Development:

• Analyse, design and develop IT applications for providing scalable business solutions in stock exchanges or in large banks.

• Develop and/or enhance procedures for business solutions.

• Manage Application lifecycle including waterfall (plan, analyse, design, develop, unit test and deployment) and agile development.

• Responsible for requirement gathering, analysis   in customization and reports development as per user requirement.

• Strong development, reporting and analytic capabilities within financial services environment.

• Should have sound knowledge of networking and latency measurement and evaluation.

• Develop specifications for networking and latency measurement in a production  environment, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements. 

• Should have sound knowledge of security requirements of network and systems.

• Develop specifications for securing applications, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements. 

• Work on Integration involving complex tasks and disparate systems to complete projects

• Develop/enhance existing software/application by analysing and identifying areas for improvements

• Write and execute UAT cases; involves testing new application/software. Perform user acceptance testing and validations to ensure that the application meets user requirements and are bug-free

• Experience and well versed in managing databases Postgres, Oracle, MSSQL, MySQL etc.); Should be able to do performance, integrity, security and fine tuning of database. Will be involved in the planning and development of the database, as well as in troubleshooting Operational:

• Experience and well versed in Operating systems (Windows server, Linux, etc.); should be able to install, fix issues, and upgrade while implementing enhancements to improve reliability and do performance tuning. 

• Handle the day-to-day operational procedures of business applications. 

• Recommendation of standard operating procedures for optimizing performance of application.   

• Preparation of standard operating procedures for using, operating and maintaining applications.

• Handle the day-to-day support of business applications. 

• Maintain track of issues/changes/problems related to the trading systems and supported devices; provide resolution and update status using ticketing systems.

• Independently write SQL queries to quickly trouble shoot issues, provide status and issue reports to the IT Managers/System Owners/Related third parties on a regular basis

• Train/Assist in ensuring that the end users have optimum use of the system

• Provide input into improving system reliability, availability and performance

• Upgrade of existing application to latest versions

• Patching and testing of application – must conduct full UAT process

• Effectively manages scope and customer expectations on individual assignments

• Follows through on all assignments and takes ownership of client issues

• Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is a part of support functionality.

• Application administration and maintenance to meet performance standards; maximize efficiency and minimize outages on regular and needs basis.   

• Proactively monitor and review logs and errors and take appropriate measures to resolve the same.

• Integration with third party software

• Ready to take on extra challenges; performs additional duties as required

• Actively contributing and participating with the team to complete tasks, meet goals/objectives and ensure cost optimization

• Follow company policies, procedures and SDLC practices

• Adhere to IT standards and tools.

• Complete tasks efficiently and in a timely manner

Documentation:

• Document systems configuration, and resolutions.

• Create and maintain policies for users, systems and applications.

• Create and maintain DR procedures.

• Review and Update ISMS procedures on yearly basis. 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Eligibility Criteria:

• Bachelor's degree in computer science or related degree.

• Minimum Experience:

• Must have 8+ years in programming and supporting trading systems in a stock exchange or core banking systems within capital markets and/or banking industry

• Deep understanding and proven track record of implementing and supporting large-scale projects

Skills:

• Strong problem solving and analytical skills.

• In-depth knowledge and experience with SDLC methodologies.

• Experience of working in complex, high pressured environments.

• Excellent verbal and written communication skills

• Attention to detail

• Teamwork

• Multitasking

• Generate ideas with team members and offering insightful solutions Technical Skills Requirement:

• Languages C, C++, Java, C#, Linux shell scripting, Python, Java Script

• Platform Windows, UNIX/Linux

• Databases Oracle, MySQL, MSSQL, Postgres

• Source Control GIT, MS Team Foundation

• Certifications ITIL Foundation, PMP, Linux Foundation Certified Engineer, Linux Networking and Administration

• Protocols Financial Industry Protocols

JOB PURPOSE / ROLE:

•        Candidate should possess hands-on experience on Cisco ACI and Transmission data center inter connect.

•        He will be responsible to support, implement, troubleshoot, maintain and document network operation manual and activities. 

•        He will play an active role in day-to-day network operations, capacity management, resilience.

•        He will adopt industries best practices and technologies required for Enterprise network environments. 

KEY RESPONSIBILITIES:

•        Effectively manages and develops network and infrastructure services in support of the strategic and operational business requirements of the xxxxxx and its customers. 

•        Ensures the security and optimum performance of the network and infrastructure services. Operational:

•        Configuration, maintenance and support of network solutions in Offices, Data Centers and external projects of the company;

•        Configuration and maintenance of network equipment such as Switches, Routers, Firewalls and Load Balancers.

•        Coordinate with multiple projects teams;

•        Optimization of network infrastructure;

•        Documentation of network topologies and changes;

•        Troubleshooting of networking issues, root cause analysis;

•        Preparation and coordination of technical tasks, maintenance of project documentation; •     Design & supervise the allocation, commissioning /decommissioning of Brokers’ network. 

•        Promote decommissioning of inefficient solutions.

•        Implement and manage disaster recovery and back-up.

•        Updates job knowledge by participating in educational opportunities.

•        Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. •          Assign & track all infrastructure related requests to comply with SLA/OLA

•        Plan and Execute DR tests as required by the business.

•        Maintain and support all network systems and related infrastructure to agreed standards / service level agreements.

•        Install and configure new network component and software.

•        Coordinate with third party like Akamai, Google etc to provision subscribed services.

Monitoring, Alerting & Reporting

•        Monitor & report infrastructure performance on a timely basis.

•        Perform routine audits of network systems and their software.

•        Monitor the compliance to the enterprise’s security policies.

•        Monitor and report incidents to IT Security •      Monitor and ensure availability of IT infrastructure.

•        Monitor IPsec and Brokers’ connectivity.

•        Monitor BGP on both internet & WAN segments

•        Reviews and responds to out of hours critical text alerts as required.

Documentation

•        Document systems configuration, and resolutions.

•        Create and maintain policies for users, systems and network related applications.

•        Create and maintain DR procedures.

•        Review and Update ISMS procedures on yearly basis. 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Eligibility Criteria:

•        Bachelor’s degree in computer science, Information Systems, or related discipline.

Certifications:

•        CCIE R&S/ Data Center/ Service provider

•        CCNP Security

•        Certified Advanced Networking for Cloud.

Minimum Experience:

•        15+ years of experience in IT Networks within capital markets or banking industry or financial institution; preferably within an exchange.

•        Cisco ACI expertise – 2 years minimum experience.

•        Transmission systems expertise such as Adva, Alcatel, Lucent, Ciena.

Skills:

•        Knowledge of DWDM, CWDM, link Power budget calculation.

•        Knowledge of Multiplexing of different services over Muxponders.

•        Knowledge of ACI architectures, including single site, multi-pod, multi-site.

•        Knowledge of ACI components (Tenant, BD, VRF, APIC, L2out and L3out), Nexus DC technologies such as vPC, VXLAN.

•        Functional level knowledge of implementing ACI using infrastructure as code and automation tools (Rest API, Ansible).

•        Strong working knowledge in switching and routing domains: STP, VLAN, 802.1x, IPv6, LACP, Stacking, VRF, PBR, GRE, HSRP, secured VTI, OSPF, ISIS, BGP(iBGP, eBGP, MP-BGP), NAT, IPSec, ACL;

•        Hands on experience in Cisco Enterprise\Data Center Switches, Cisco Router ISR\ASR, Cisco ASA\Firepower\FTD\FPMC, FortiNet\WEB, CISCO\FortiNet\F5 Virtual Appliance.

•        Knowledge of the principles of operation and configuration Data Center Spine-and-Leaf Architecture.

•        Good/Advanced level of *nix operating systems;

•        Knowledge of Bash, Python, Go scripting, etc;

•        Knowledge of Cloud/Virtualization Technologies: KVM, OpenStack, ESXi;

•        Comprehensive hands-on skills in configuration and troubleshooting of networking environment.

•        Responsible and Self-motivating attitude.

•        High educability and systems thinking

•        Exposure to ITIL, Project Management, CISSP

•        In-depth knowledge of computer networking and security

•        Excellent in working with all network & security devices from different vendors.

•        Excellent working knowledge of Windows Server, Linux Server, Virtualization platform like Hyper-V, ESXi.

•        Excellent in Firewalls, Routers, Core Switches, WAF’s, AD, DNS, IPsec.

•        Experience of working in complex, high pressured environments.

•        Good understanding of Cloud and mobile technology.

•        Excellent oral, written and presentation communication skills.

test