Call Center Operator

Salmiya, Kuwait

It appears that you've provided a list of qualifications and requirements for technical workers serving beneficiaries, particularly in a call center environment. These requirements seem to be specific to a job in Kuwait. Here's a summary of the key points:

Qualifications and Certifications:

  1. Must have an accredited certificate from Microsoft (Windows 10 for MCP/ COMPTIA A+).
  2. Proficiency in Arabic and English.
  3. Must have an MCSE certificate.
  4. Must have an accredited certificate in ITIL.
  5. The applicant must have a technical diploma or higher.

Experience and Skills: 

Sufficient experience and knowledge in solving technical problems and providing technical support remotely.

  1. Must have at least three (3) years of experience in the field of computers, their problems, and accessories such as printers and scanners.
  2. Must have the ability to install all the programs transferred to him by the Customer.
  3. Basic information about network protocols.
  4. Must have the ability to solve technical problems independently.
  5. Ability to develop technical skills and stay updated with technological advancements.

Personal Attributes:  Ability to study and understand the computer field environment at the Kuwait Customer.

  1. Good morals and treatment, tactful in speaking, and the ability to communicate effectively.
  2. Must be quick in implementing instructions issued to him.
  3. Commitment to transferring technical expertise when going to any site to solve computer-related problems.
  4. Follow and adhere to the official working hours of the Technical Support Department.
  5. Work within the framework of the work philosophy, objectives, applicable systems, and laws, and under the supervision of work centers at the Customer sites according to work requirements.

Hiring Process:  Successfully pass the personal interview and technical test by the Technical Support Department.

These requirements highlight a combination of technical qualifications, experience, language skills, and personal attributes that are important for a technical worker in a call center environment. Candidates are expected to have a strong technical foundation, demonstrate professionalism, and align with the customer's values and expectations.