It appears that you've provided a list of qualifications and requirements for technical workers serving beneficiaries, particularly in a call center environment. These requirements seem to be specific to a job in Kuwait. Here's a summary of the key points:
Qualifications and Certifications:
- Must have an accredited certificate from Microsoft (Windows 10 for MCP/ COMPTIA A+).
- Proficiency in Arabic and English.
- Must have an MCSE certificate.
- Must have an accredited certificate in ITIL.
- The applicant must have a technical diploma or higher.
Experience and Skills:
Sufficient experience and knowledge in solving technical problems and providing technical support remotely.
- Must have at least three (3) years of experience in the field of computers, their problems, and accessories such as printers and scanners.
- Must have the ability to install all the programs transferred to him by the Customer.
- Basic information about network protocols.
- Must have the ability to solve technical problems independently.
- Ability to develop technical skills and stay updated with technological advancements.
Personal Attributes: Ability to study and understand the computer field environment at the Kuwait Customer.
- Good morals and treatment, tactful in speaking, and the ability to communicate effectively.
- Must be quick in implementing instructions issued to him.
- Commitment to transferring technical expertise when going to any site to solve computer-related problems.
- Follow and adhere to the official working hours of the Technical Support Department.
- Work within the framework of the work philosophy, objectives, applicable systems, and laws, and under the supervision of work centers at the Customer sites according to work requirements.
Hiring Process: Successfully pass the personal interview and technical test by the Technical Support Department.
These requirements highlight a combination of technical qualifications, experience, language skills, and personal attributes that are important for a technical worker in a call center environment. Candidates are expected to have a strong technical foundation, demonstrate professionalism, and align with the customer's values and expectations.